Contact support
Email us at support@fridgefam.com. Include the details below so we can help quickly.
- Your name and the email used for your FridgeFam account.
- Device model and iOS version.
- App version (Settings > About).
- Short description of what you expected and what happened.
Troubleshooting basics
- Make sure you are on the latest iOS version and the latest FridgeFam app update.
- Check your network connection and try again on Wi-Fi and cellular.
- Force quit and relaunch the app.
- Sign out and sign back in if you are stuck syncing.
- Reinstall the app if a screen is blank or stuck.
Account, billing, and subscriptions
FridgeFam subscriptions are managed by Apple. To update billing, cancel a plan, or view receipts, open iOS Settings > Apple ID > Subscriptions.
Refunds are processed by Apple. You can request a refund from Apple through the Report a Problem page.
Privacy and data requests
To delete your account, open the app and go to Settings > Account > Delete Account. If you need help, email privacy@fridgefam.com.
Report a bug or issue
Detailed reports help us fix issues faster. Please include:
- Steps to reproduce the issue.
- Screenshots or screen recordings if possible.
- The list name or household name where it happened.
- Approximate time of the issue and your time zone.
Service status
If something seems down, check the status page for live updates. We post incident notes and maintenance windows there.